Core capabilities: Body-worn cameras in Portugal
In the current world situation, which is daily provided with new inputs that increase its complexity, we try to find the correct balance between multiple variables – among those, the duality liberty and security. Technology shapes the way society is formed and interacts, introducing new challenges for the citizen and also to law enforcement. As so, technology is an external force that has deterministic impacts on organizations, modelling strategies, social actions, and criminal conducts. The discussion in the field of operational and strategic management broadly favours the idea of dynamic capabilities in order to overcome, not only the rigidities of organisational status, but also legal and public understanding. The major question addressed in this paper explores the nature of introducing police body-worn cameras in Polícia de Segurança Pública (PSP) as a conceived tool to improve interaction between police and citizens. This means assuring its core capabilities. To evaluate how capabilities can overthrow the rigidities, the method used in this paper for collecting, analysing, refining and validating the information was the Delphi technique to gathering data for consensus-building concerning the police body-worn cameras. Alongside, with literature, the analysis shows that the respondents of different domains of expertise have a consensual overview on how core capabilities of police body-worn cameras overcome the rigidities and sustains the utilisation as the ultimate core in feeling safe.
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